Shipping policy

1. Processing & Handling Time
  • All orders are processed within [e.g., 1–2 business days].
  • Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders (such as during major sales or new collection launches), shipments may be delayed by a few days. We will notify you via email or SMS if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following options:
  • Standard Delivery: [e.g., 3–5 business days] — [e.g., Rs. 250 / Free for orders over Rs. 5,000]
  • Expedited/Express Delivery: [e.g., 1–2 business days] — [e.g., Rs. 500]
  • Cash on Delivery (COD): Available for all standard shipping zones across [Country/Region].
Please note: Delivery delays can occasionally occur due to courier logistics or weather conditions.
3. Shipment Confirmation & Order Tracking 
  • You will receive a Shipment Confirmation email and/or SMS once your order has shipped.
  • This notification will contain your tracking number(s).
  • The tracking number will become active within 24 hours of dispatch.
4. Cash on Delivery (COD) Verification
  • To ensure seamless delivery, all Cash on Delivery orders undergo a quick verification process.
  • You may receive a verification call or WhatsApp message from our team to confirm your address before your package is dispatched.
5. Incorrect Addresses & Undeliverable Packages
  • [Store Name] is not responsible for shipments that fail to deliver due to incorrect or incomplete addresses provided by the customer.
  • Please double-check your shipping details at checkout.
  • If a package is returned to us due to an incorrect address, a re-shipping fee may apply to send it out a second time.
6. Damaged or Lost Packages
  • If you receive your order damaged, or if it is lost in transit, please contact our customer support team immediately at [Support Email] or [Phone/WhatsApp Number].
  • Please save all packaging materials and damaged goods before filing a claim so our team can investigate with the courier service.
7. International Shipping
  • We currently [do / do not] ship outside of [Your Country].
  • [If yes]: International shipments may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the sole responsibility of the customer.